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SBC Local,Long Distance,Internet DSL

Published by: rose 2010-03-14

SCG-GROUP - SBC Communications Authorized Representative SBC Long ::
Make 200 to 500 minutes of long distance/ local toll calls each month. JustCallsm 200, $8.00 with qualifying services. 200 minutes
http://www.scg-group.com/longdistance.phpHOME

How can I get a list of Consumer complaints re. SBC Communications ? Local , long distance & internet DSL inclusive

Are you willing to travel to San Francisco to obtain the information?

S.F.? I`m afraid that`d be too difficult at this time. I wish I could because of my disgust & distrust of this "company". My Grandson lives there but I wonder about involving him. Thanks for your input.

Well, S.F. is where the complaints are on file. It'd be difficult, if not impossible, to obtain a complete list of complaints against SBC without actually reviewing the complaints that have been filed. Perhaps there's some other way to approach your question. What is it that you hope to learn the list of complaints? The total number of complaints? SBC billing practices? Something else?

SBC COMMUNICATIONS, ECHOSTAR FORGE STRATEGIC PARTNERSHIP, WILL ::
File Format: PDF/Adobe Acrobat - View as HTMLSBC companies will market the. TV service in bundles that may include local telephony, long distance (where available), wireless and DSL Internet service.
http://www.hamilton-consulting.com/tidbits/docs/0721sbc-echostar.pdfHOME

SBC Highlights Strong LD, DSL Line Growth::
Jul 24, 2003 In July, SBC passed the 10 million mark for long distance lines in service. At the same time the company added 304000 DSL Internet
http://www.xchangemag.com/hotnews/37h2483017.htmlHOME

Billing practices ,yes but more, I`d like to see this "company" totally exposed to John Q. Public big time !! Even the number of complaints would help plus the nature of complaints. Thanks again for your time & input. Maybe I`ll have to approach my goal in a different manner.

Hello fred78-ga, I started researching your question and discovered that there is lots of information online about consumer dissatisfaction with SBC. Would this type of information be useful to you? Are you trying to connect with others who are as frustrated as you seem to be? How much information are you looking for? How do you plan to use the information? The more you can share about your project, the more likely that I will be able to find the information you need. Thanks. czh

snopes.com: SBC Ameritech::
Dec 4, 2007 In other words, if you use SBC Ameritech's long distance of the issue is that SBC's auxiliary services (such as DSL and Internet access)
http://www.snopes.com/inboxer/pending/sbc.aspHOME

You got it !! Frustrated !! I have refused to pay them after a mere 5 week membership. Totally dissatisfied with the service. I have called SBC 12 times in 5 weeks & all I get is "lip service". I`ve canceled & now they want a $200.00 penalty fee. I have seven Case #s with them. Online info. would be great--Consumer complaints would be great. Any info. would be great Thus far , I`ve not given them a dime. So any ammunition would help. Thanks for your input & for reading my tale of woe !!

Hello again fred78-ga, I’m sorry to hear that you are having trouble getting satisfaction from SBC Communications. Unfortunately, you are not alone. My research shows that in the past few years complaints about the telephone companies have been increasing. I also found lots of reports of individual customers being dissatisfied with SBC along with many class action suits against this company. I’ve organized the results of my research so that you can review how others have dealt with trying to get their problems resolved with SBC. I’ve included links to discussion boards and organizations that are involved with consumer protection and specific instructions on how to file formal complaints if you can’t get satisfactory resolution of your concerns from SBC. I’ve also provided samples of the press coverage for the class action activity against SBC. I hope that all the background information I’ve collected will help you develop a strategy for getting better service from SBC. Wishing you success. czh ============================= HOW TO CANCEL SBC DSL SERVICE ============================= http://www.sbc.com/residential_customers SBC Residential Customer Portal http://www02.sbc.com/DSL SBC Yahoo! DSL Home http://help.yahoo.com/help/us/sbc/dsl/premium/premium-05.html What happens to my SBC Yahoo! Premium Services if I cancel my SBC Yahoo! DSL service? The information is summarized in the SBC Yahoo! Terms of Service, which was presented during the installation of the SBC Yahoo! DSL Service and accepted by the you. http://sbc.yahoo.com/terms/ SBC Yahoo! Terms of Service -------------------------------- http://www.broadbandreports.com/forum/remark,7916212~root=ilec,swbell~mode=flat Cancel SBC DSL contract ***** This is a very recent discussion thread that discusses problems that seem very similar to yours. ------------------------------- http://www.bensbargains.net/ktalk/1044187322,97979,.shtml SBC Yahoo! DSL 1.5Mbps for $40/month from SBC Communications ***** This is another discussion board that presents ideas about how to deal with SBC when you want to cancel your DSL and get out of your contract. ================================= INDIVIDUALS COMPLAINING ABOUT SBC ================================= http://www.planetfeedback.com/sharedLettersResults/1,2933,,00.html http://www.planetfeedback.com/consumer/ PlanetFeedback (Intelliseek) Shared Letters ***** This is a service that collects feedback (Complaint – Compliment – Feedback - Suggestion) from consumers. You can search for a company and see what feedback others have posted under the Shared Letters section of the website. http://www.planetfeedback.com/sharedLettersList/0,2941,104608-97-0-0-20-0-fb_date-desc,00.html When I searched for SBC I got 6 matches for various organizations under the SBC corporate umbrella. Clicking on SBC Communications results in 124 feedback items. Most of them are complaints and many of the complaints are about SBC DSL. You can read through these letters to see how your experience compares with that of others and use them for composing your complaint letter. --------------------------- http://www.ratethis.com/dslbash.htm WARNING!! THE FOLLOWING MY BE HAZARDOUS TO YOUR DSL EXPECTATIONS. :-) Reporting DSL trouble to PacBell is a two step process: 1) Call maintenance @ 1-888-900-9933 and report the outage. They give you a ticket number for YOU to give tech support. Average wait time before you talk to someone 45 minutes, if you get to talk to someone. This is the number that sends you to a full mailbox after your on hold for an hour. 2) Call tech support @ 1-800-506-2599 and give them the ticket number to start the work. Average wait time 45 minutes. Not as often, but you get a full mailbox with this number too. ------------------------------- http://www.newsmediaconnection.com/sbc.htm CONSUMER TAKES SBC-PAC BELL TO COURT OVER 6-WEEK DSL NIGHTMARE AND WINS Small Claims Case Based on Negligence of Untrained Technicians, Repeated Shipments of the Wrong Equipment, and Incorrect Billing Today SBC-PacBell may want all the good PR it can get to promote its recent PUC-approved new long distance service. But now SBC faces a hard-fought win in Small Claims Court in Oakland by a consumer who went to court, after her claim for damages due to a nightmarish wireless-DSL installation was lost, delayed, and eventually turned down. Gini Graham Scott, Ph.D., a writer and business consultant, just won in full on her suit against SBC, Pacific Bell, SBC Advanced Solutions, and Ameritech for $3200 plus costs, decided on December 16 by Judge Winton McKibben. Scott received her check the day before the appeals period ended January 16. http://www.giniscott.com ----------------------------- http://www.dslreports.com/forum/remark,7754033~root=sinbin~mode=flat Forums Broadband Discussions Rants Raves and Praise SBC DSL Customer Support Is Worst In Industry ================== HOW TO TAKE ACTION ================== http://www.patheticbell.com/ PacBell DSL Customers: Fight Back! While the main focus of this site is to expose pathetic, Pacific Bell's over-marketing, over-promoting, over-promising and under-delivery on DSL, it is open to all complaints. File formal complaints with the Public Utilities Commission, the FCC, and Federal Trade Commission. Test your DSL line to see if you have the speeds PacBell promised. Take legal action. Express yourself in chat and public forums. http://www.patheticbell.com/filecomplaint.shtml How to File Complaints ---------------------------- http://www.ucan.org/ Utility Consumers Action Network ------------------------------ http://www.turn.org/ The Utility Reform Network Experiencing problems with your telephone, electric or gas service? Use this site to file a complaint with the California Public Utilities Commission (CPUC) or the Federal Communications Commission (FCC), the regulatory agencies that oversee your utility services. ***** The site offers full instruction on how to direct your complaint and provides the necessary forms. ====================================================== GENERAL PUBLIC AND CLASS ACTION COMPLAINTS AGAINST SBC ====================================================== http://www.usatoday.com/tech/techinvestor/techcorporatenews/2003-07-31-complaints_x.htm 7/31/2003 Phone bill gripes ring off the hook Consumer complaints about phone bills have soared in the past year amid industry cost cuts and intense competition. Phone company billing complaints jumped 5,523 in the first three months of 2003, up 65% from a year earlier, the Federal Communications Commission says. Also, phone bill complaints make up a much larger portion of submissions to consumer site PlanetFeedback.com than in 2001, it says. SBC says it spends hundreds of millions of dollars a year to improve billing. In some states, it has simplified bills. It is hiring more people to resolve disputes that arise when other companies, such as a long-distance carrier, put charges on the SBC bills that go to customers. ------------------------- http://www.isp-planet.com/news/2002/cpuc_020211.html February 11, 2002 California PUC Investigating Pac Bell DSL customers could get major refunds if the state PUC probe finds the local ILEC under reported consumer complaints of overcharges. Overcharging by telcos is known as "cramming." -------------------------- http://www.isp-planet.com/technology/dsl_prime/2002/prime_letter_020205_pucs.html February 5, 2002 DSL Prime: PUCs Strike Back at Empires Across the United States, Public Utility Commissions (PUCs) are beginning to fine and regulate the baby bells, who are accustomed to flouting the law and not paying for crimes. Another false claim? SBC has just been fined $25M for deceiving customers in California, and $6M by the FCC for making false filings and then trying to cover them up. --------------------------------- http://news.com.com/2100-1033-832794.html February 8, 2002 Probe launched into Pac Bell DSL flap update A California regulatory agency is investigating whether SBC Pacific Bell overbilled customers of its broadband services. The California Public Utilities Commission (PUC) said Thursday that it has opened an investigation into charges that Pacific Bell--owned by SBC Communications--overbilled customers for DSL (digital subscriber line) and other services. --------------------------- http://news.com.com/2100-1033-872932.html April 1, 2002 State commission takes on DSL troubles Dissatisfied DSL customers in California now have a state authority to turn to. The California Public Utilities Commission announced last week that it will take regulatory oversight for high-speed DSL (digital subscriber line) Internet services in the state. The decision is seen as a small win for consumers who have suffered through service failures, high prices and other frustrations from companies including BellSouth and Verizon Communications. ------------------------ http://www.isp-planet.com/news/2002/cpuc_020211.html February 11, 2002 -- California PUC Investigating Pac Bell DSL customers could get major refunds if the state PUC probe finds the local ILEC under reported consumer complaints of overcharges. Overcharging by telcos is known as "cramming." The California Public Utilities Commission (CPUC) Friday says it will investigate claims that Pacific Bell under --------------------------- http://www.ucan.org/law_policy/teledocs/dslpr.htm April 25, 2002 Watchdog says SBC/Pacific Bell cover-up could cost it more than $100 million in penalties 700-page report documents rampant bill errors and internal cover-up of problems in high-speed DSL service Today, the Utility Consumers Action Network (UCAN) released a 700-page report that details the nightmarish ordeals faced by consumers and Pacific Bell employees in the sale and billing of Pacific Bell/SBC’s high-speed DSL service. UCAN estimates that over 100,000 Pacific Bell/SBC customers may have been harmed in 2001. ------------------------------ http://www.ucan.org/law_policy/telecom.html Pacific Bell/SBC DSL Billing Abuses: On January 6, 2002, UCAN filed a complaint against Pacific Bell/SBC alleging a series of billing abuses of its DSL customers . On July 3rd, UCAN finalized a settlement of its complaint in an Agreeement that was filed on that day. To review the details of the Settlement, click here. http://www.ucan.org/law_policy/teledocs/DSLsettlement.htm ----------------------------- http://www.findarticles.com/cf_dls/m3535/28_23/89394677/p1/article.jhtml?term=class+action+lawsuit July 15, 2002 Pac Bell settles suit on DSL gripes.(Pacific Bell settles consumer class action lawsuit)(Brief Article) SBC Communications Inc.'s Pacific Bell unit has agreed to pay California a $27 million fine to end a lawsuit filed by consumers over billing errors for its digital subscriber line service. United Consumer Action Network of San Diego sued Pac Bell for faulty service on behalf of thousands of the telco's estimated 800,000 customers. The dispute was turned over to the state's Public Utilities Commission, which helped negotiate the settlement. ----------------------------- http://www.cpuc.ca.gov/static/announcements/announcements+archive/settlement+agreement+takes+effect.htm September 30, 2002 PUC: 90 Docket #: I.02-01-024 Media Contact: PUC Press Office – 415.703.1366 – news@cpuc.ca.gov PUC JUDGE APPROVES SETTLEMENT AGREEMENT WITH PACIFIC BELL AND SUBSIDIARIES OVER DSL SERVICE An Administrative Law Judge (ALJ) for the California Public Utilities Commission (PUC) late last week approved a settlement agreement with Pacific Bell Telephone Company (Pacific Bell), Pacific Bell Internet Services (PBI), and SBC Advanced Solutions, Inc. (ASI) that includes a $27 million fine for admitted wrongdoing concerning the companies' billing for Digital Subscriber Line (DSL) service. -------------------------------- http://telephonyonline.com/ar/telecom_states_start_pushing/ Telephony, Apr 8, 2002 STATES START PUSHING BACK IN DSL REGULATORY SCUFFLE Subscriber complaints, FCC changes lead to PUC involvement Recent actions by public utility commissions in Ohio and California signal that state regulatory bodies are taking the reins of DSL regulation in response to the FCC's laissez faire approach. Since the start of 2002, both the California and Ohio PUCs have returned rulings that, if unchallenged, will give the state commissions significantly greater say over DSL regulation. ----------------------------------- http://www.pcworld.com/news/article/0,aid,43202,00.asp March 01, 2001 DSL Lawsuits Multiply in California Local carrier Pacific Bell sued over promotional practices, hookup delays. Dominant California local carrier Pacific Bell is battling at least three class-action lawsuits over its mass-market digital subscriber line offerings, part of a coast-to-coast wave of disgust over DSL promotional practices. --------------------------------- http://abclocal.go.com/kgo/news/7oys/082803_7oys_sbc_dsl.html SBC Settles With Thousands Of Consumers Aug. 28, 2003 — Thousands of consumers who've subscribed to SBC's DSL service may be getting a refund. SBC has agreed to a proposed settlement of a class action lawsuit. That lawsuit accused the company of misleading its customers about the speed and accessibility of its Internet service. Current customers could get up to two months of free service and former customers up to $20. ======================= SBC PERFORMANCE RECORDS ======================= http://www.fcc.gov/wcb/mcot/SBC_AIT/ SBC/Ameritech Merger Compliance The Commission staff has established a team composed of members of the Common Carrier Bureau and the Enforcement Bureau to monitor SBC's compliance with the conditions associated with its recent merger with Ameritech. ***** This site offers a variety of reports including Service Quality Reports --------------------------- http://www.fcc.gov/wcb/mcot/SBC_AIT/service_quality/CU1.pdf SBC Service Quality – Customer Complaints per 1 Million Lines ***** This page shows a graph for each state where SBC has operations reflecting both business and residential level of complaints for July 1999 to May 2001 =============== SEARCH STRATEGY =============== sbc dsl consumer complaints sbc dsl customer support cancel sbc dsl

Boy SBC/ATT online ordering, do you ever suck | Brad Ideas::
With the old SBC I had basic & unlimited long distance service. I decided later that I would I have spent a month trying to setup my ATT land line for DSL internet. . Keep your sanity, go with a local highspeed service provider.
http://ideas.4brad.com/node/333HOME