We are meeting with some telecom providers this morning looking to transfer around 350 lines to them - what sort of questions should we be asking them to make sure we get the best service? Telecom consulting slump could last three years | Telecoms Europe::
next 12 to 18 months, we are likely to see telecom operators across the board Please send any technical comments or questions to our webmaster.
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Parsvnath telecom fray - tough call to connect::
Also, existing telecom operators are demanding cap on number of players in a circle. Please only use forums to ask tech related questions. Get news on the go
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Every Q&A session with a telecom provider is full of promises, some of which may be good intentions that aren't backed up with actual performance. If you're thinking of going from a regional bell company (i.e., AT&T, Verizon) to a CLEC or Reseller, you need to know that almost all CLECs and Resellers are really just middlemen that may or may not own some portion of the network and have to lease the rest from the regional bell. Most commonly, the loop (actual cable that runs from the central office to your building) is leased from the regional bell, and all the telecom provider actually owns is a switch inside the regional bell's central office. And since the regional bell is competing with the CLEC/Reseller, and the CLEC/Reseller is leasing some portion of the network from the regional bell, you have to consider the possibility that a conflict of interest exists for the regional bell if you ever have a service issue or outage.
The strength of the CLEC/Reseller's customer service reps is another aspect of telecom that is overlooked. Some CLEC/Resellers save money by not training their customer service reps as extensively as a regional bell normally would. As a result, some customers of CLECs/Resellers call the CLEC/Reseller only to be disappointed that their issue or question cannot be accurately resolved and/or answered. Sometimes something as simple as a billing change cannot be accomplished. How can you gauge this? Well, you need to ask this CLEC/Reseller for a list of accounts they have serviced (i.e., references). Then, contact these business end users and ask them how well their relationship with the provider has been, and how well the provider's trouble resolution process works.
Finally, you may want to negotiate an agreement where you:
1) get credits on your bill for any amount of time your service is unavailable;
2) can walk away from your term agreement (assuming you are entering into a term agreement with the CLEC/Reseller) with no penalty should you experience even one service outage that is not resolved within 1 hour;
3) Have a dedicated management-level contact that is assigned to your account, specifically, and who will function as your point of contact for any and all issues.
Best of luck!
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